Help

Track your order

Where your order is, and what to do if it stalls.

Tracking

When it becomes available

Rootelier pieces are made to order. Tracking is shared by email once your shipment has been dispatched. Before that point, a carrier may not yet have information to display.

Support

Need help with an order?

If the form cannot find your order or you need an update, contact support@rootelier.com with your order number. We will review it with you.

Delivery care

Damage in transit

Report damage within 14 days of delivery with photographs. Read our Shipping Policy for further guidance.